Insider DeskSupport
Last Revised: 2026-02-18
Frequently Asked Questions (FAQ)
General
Q: What is Insider Desk?
A: Insider Desk is a financial data aggregation app that displays publicly available SEC insider trading information for educational purposes.
Q: Is Insider Desk free?
A: Insider Desk is free to download. It offers a free tier (Lite) with basic features, plus a Professional subscription with full feature access. A 7-day free trial is available for Professional.
Q: Where does the data come from?
A: All data comes from the U.S. Securities and Exchange Commission's EDGAR database (publicly available SEC filings).
Data & Accuracy
Q: How often is data updated?
A: Data may be updated as SEC filings become available. On paid tiers, updates are made automatically upon EDGAR polling updates.
Q: Why is some data missing?
A: Not all insider trades are required to be filed immediately. Some filings may be delayed or exempt from disclosure requirements.
Q: Can I use this data for trading?
A: Insider Desk is for educational purposes only and does NOT provide trading signals or investment advice. Consult a financial advisor before making investment decisions.
Q: How accurate is the data?
A: We strive for accuracy but cannot guarantee completeness or timeliness. Always verify critical information through official SEC EDGAR sources at sec.gov/edgar.
Subscriptions
Q: How do I subscribe?
A: Tap on any premium feature to see subscription options, or go to Watchlist Menu > Subscription.
Q: How do I cancel my subscription?
A: Open App Store > Account > Subscriptions > Insider Desk > Cancel Subscription. Cancellation takes effect immediately. Unused portions of your subscription are prorated and saved as store credit, which you can use in the future.
Q: Can I get a refund?
A: Refunds are handled by Apple. Contact Apple Support or request a refund through App Store > Account > Purchase History.
Q: What happens if I cancel?
A: You retain access to premium features until the end of your paid period, then revert to free tier.
Technical Support
Q: The app won't load data. What should I do?
A:
1. Check your internet connection 2. Force-quit and restart the app 3. Check if SEC EDGAR is experiencing issues (sec.gov) 4. Update to the latest app version 5. Contact support@insiderdesk.info if issue persists
Q: Why can't I find a specific ticker?
A: Only companies with SEC insider trading filings are available. Not all publicly traded companies have insider filings.
Q: The app crashed. How do I report this?
A: The crash is automatically reported to our team. You can also email support@insiderdesk.info with details of what you were doing when the crash occurred.
Privacy & Security
Q: What data do you collect?
A: See our Privacy Policy for complete details. Insider Desk does not collect or transmit personal data. All analytics are device-local only (Apple's unified logging). The app accesses SEC EDGAR, U.S. Treasury, and BLS public APIs — no personal information is sent.
Q: Do you sell my data?
A: No. We do not sell personal information to third parties.
Q: How do I delete my data?
A: Email privacy@insiderdesk.info with your request. We will delete your personal information within 30 days.
Troubleshooting
Data Not Loading
Symptoms: Screens show loading shimmering "000" indefinitely.
Solutions:
1. Check internet connection (Wi-Fi or cellular) 2. Restart the app 3. Clear app cache (Settings > General > Clear Cache) 4. Verify SEC EDGAR is accessible (sec.gov/edgar) 5. Update app to latest version
Subscription Not Working
Symptoms: Premium features locked after purchase.
Solutions:
1. Restore purchases (Settings > Subscription > Restore Purchases) 2. Sign out and sign in to App Store 3. Verify purchase in App Store > Account > Purchase History 4. Contact support@insiderdesk.info with purchase receipt
App Performance Issues
Symptoms: Slow performance, stuttering scrolling.
Solutions:
1. Force-quit and restart app 2. Restart device 3. Free up device storage (Settings > General > iPhone Storage) 4. Update to latest iOS version 5. Update to latest app version
Incorrect Data Display
Symptoms: Data appears wrong or incomplete.
Solutions:
1. Verify data on SEC EDGAR (sec.gov/edgar) 2. If Professional Tier or above, pull to refresh on watchlist screen 3. In Settings › Storage, use Free Up Space; if the problem persists, Clear Followed Data (rate-limited per day: once on Lite, more on Professional) 4. Report discrepancy to support@insiderdesk.info with:
- Ticker symbol
- Expected vs. actual data